TERMS & CONDITIONS

– 1 –

Each Player is obligated to follow the Rules and the Game Master’s instructions. Failure to comply with these rules may result in the Player being denied access to the Game.
Other Players on the Team may continue playing the Game, unless the person denied access was the only adult guardian in the Group.

– 2 –

Before starting the Game, each player must familiarize themselves with the Terms and Conditions, the Data Processing Policy (GDPR), and confirm their acceptance of the Magic Escape Room rules by signing the appropriate document located at the reception desk.
The guardian performs this action on behalf of all Players under 16 years of age.

– 3 –

Taking part in the Game requires prior Room Reservation on the selected available date, along with providing the necessary information:
● Room Name
● Day and Time of the Game
● Number and Age of Players

Game reservations must be made by an adult or a person at least 16 years of age and have parental/guardian consent. In such cases, the parents’/guardians’ contact number must be provided.
A reservation approved by the Operator constitutes a commitment to pay for the Game. Upon Operator approval, the contract between the Operator and the Customer is deemed to have commenced.
After the entire process, the person making the reservation will receive an order confirmation at the email address provided. Additionally, 24 hours before the Game, the person making the reservation will receive a reminder via text message to the phone number provided.

– 4 –

Payments can be made:

● by fast transfer / BLIK
● by card and cash at the Magic Escape Room reception
(05-820 Pistów, ks. Piotra Skargi 17)

Please bring your payment confirmation with you if you are making a prepayment.

– 5 –

There is no possibility of withdrawal from the contract. If the Operator is notified by email ( kontakt@magicescaperoom.pl ) less than 48 hours before the start of the Game that they will not be able to participate in the Game on the previously booked date, the person making the Reservation has a one-time right to change the Reservation date to another available date within 30 days of the date of the initial email notification of the desire to change the date. Reservations must be made by email to: kontakt@magicescaperoom.pl within 7 days of informing the Operator of their intention to withdraw from the original Game date.

– 6 –

Players are required to arrive on time for the Game.
i.e., no later than the Reservation Time.
Late arrivals by a Group or Player may result in the Game being refused entry or the Game being limited to the originally scheduled time for the Game in a given Room. This decision is made on a case-by-case basis by the Game Master overseeing the Game on behalf of the Operator at that time.

– 7 –

Participants in the Game must not be under the influence of alcohol or other intoxicating substances. The use of stimulants such as alcohol or drugs is strictly prohibited on the premises. Smoking, including electronic cigarettes, and the use of open flames, such as lighters, matches, etc., is strictly prohibited.

– 8 –

It is prohibited to bring and use items such as knives, swords, batons, firearms, defensive gases, ammunition, etc., as well as other potentially dangerous items such as lighters, brass knuckles, flares, etc., on the premises.

– 9 –

Number of Players and their ages during the game:

● Long Ride Home Room – 16 years old, maximum 4 people

● Magical Lands Room * – 5 years old, maximum 4 people or 5 if at least 2 people in the group are children up to 12 years old

*For Players aged 5-16, the constant presence of a parent/guardian is required. For Players aged 12-16, written consent from a parent/guardian is sufficient. The parent/guardian must be of legal age, count towards the Player limit, and is obligated to comply with the Terms and Conditions.

– 10 –

The maximum game time allowed for each Game in a given Room is 90 minutes.
The end of the game is when the designated time expires after entering the Room. In such a case, players must follow the Game Master’s instructions and exit the Room through the designated exit.

– 11 –

Solving the puzzles does not require the use of force. It is prohibited to force doors, forcefully open compartments or locks, forcefully insert items, pull or tear off decorative elements, etc.

– 12 –

Purple padlocks are technical padlocks – they do not participate in the Game. Attempts to open them are prohibited.

– 13 –

Solving the puzzles doesn’t require climbing walls, stepping on decorative elements other than stairs or designated landings, or reaching high. All elements necessary to complete the Game are located no higher than 180 cm.

– 14 –

It is prohibited to reach for, touch, or tamper with any light sources. The exceptions are lamps and flashlights that run on batteries and are not permanently connected to the electrical system.

– 15 –

Games in Magic Escape Room are not recommended for people with epilepsy, claustrophobia, heart and circulation problems, joint problems, medical equipment such as pacemakers or other devices sensitive to strong magnets, people with shortness of breath, anxiety attacks, psychiatric problems, pregnant women, people sensitive to loud noises, flashing lights, physical exertion and people with other disorders that may negatively affect the stay in Rooms with limited space and limited lighting.

– 16 –

To fully complete each Room, it is necessary to overcome narrow passages by bending down or crawling on all fours – it is worth remembering this before starting the Game.

– 17 –

During the game, the use of phones, cameras, or any other devices for recording images or sound is prohibited. Taking photos or videos inside the rooms or the technical room is prohibited. This prohibition does not apply to public areas such as the hallway or locker room.

– 18 –

During the Game, it is prohibited to use flashlights and electronic devices other than those received at the beginning of the Game or found within the Game in a given Room.

– 19 –

Players are obliged to inform the Game Master of any irregularities noticed or the poor condition of any Player within a given Team.

– 20 –

Players are required to use disposable plastic shoe covers at all times (available free of charge to every player at reception). Players wearing flip-flops, high-heeled sandals, winter boots, or other unusual footwear are encouraged to bring spare footwear in the form of low-soled athletic shoes – this will increase your comfort. You can leave your outdoor footwear in a locker, separate for each team.

– 21 –

Each Customer starts the Game after reading the regulations, knowing his/her own limitations, and at his/her own risk.